Client News

Season’s Greetings – What a Wonderful 2021!

Thank you for a year of partnership

Published December 16, 2021 - Written by Steve Muscarello

2 min read


In the latest Client News Steve Muscarello reflects on IAA’s ongoing efforts to be a true partner in its clients’ success. 

Season’s Greetings!

As 2021 draws to a close, I am struck by all that IAA has accomplished —and all we plan to do—for you, our client partners. We have been laser-focused on being a true business partner, and that will remain throughout 2022 and beyond.

IAA is pushing every day to further enhance our offerings to give you the best opportunities for even greater success.  

A few recent examples of IAA continually working to improve our partner business outcomes include: 

  • IAA’s industry-exclusive partnership with Fastlane, a leading process automation technology company, to leverage its LossExpress™ solution. LossExpress will benefit our seller clients by providing near 100% lender coverage for total loss claims through IAA Loan Payoff™. This integration will enable a markedly expanded number of transaction possibilities through the Loan Payoff portal. 

  • IAA has joined the Department of Defense Military Spouse Employment Partnership (MSEP), an effort that connects military spouses with hundreds of partner employers who commit to recruit, hire, promote and retain military spouses. MSEP has made a huge difference in the communities where our partners operate. Since its inception in 2011, MSEP employers have hired more than 200,000 military spouses. 

  • In November, we published two articles packed with valuable information. Our monthly Legislative Update, which tracks recently introduced and enacted legislation affecting our client partners and the industry, exemplifies IAA’s efforts to help keep our clients informed on important matters. The other article, a Perspectives piece examining the critical factors keeping the expected surge in repossessed vehicles at bay, and the impacts it may have. 

As I look forward to 2022, IAA has so many things—large and small—planned to enhance our offerings and improve your business. Every day we are working to be the best possible partner in your success. Thank you for your partnership. 

Here’s wishing you and your family a warm, happy holiday season and a healthy, prosperous New Year!

Steve Muscarello, Senior Vice President, Chief Commercial Officer, IAA 

Steve Muscarello, 
Senior Vice President, Chief Commercial Officer, IAA 

View IAA’s forward-looking statements