Contact Information
- Phone: 585-494-2185
- Fax:
- Email: mgr-rochesterwest@iaai.com
- Manager: Mark Kielbasa
- Buyer Services: 585-494-2185
Driving Directions
From Rochester: Go west on I-490 W, Take the NY-33A exit, EXIT 2, toward Bergen/Batavia/NY-33, Merge onto NY-33A/Chili Ave toward Bergen/Batavia, NY-33A/Chili Ave becomes Buffalo Rd/NY-33, Turn left onto Appletree Ave., Branch is on the left side. From Buffalo: Take I-90 E/New York Trwy E toward I-290/Albany, Merge onto I-490 E via EXIT 47 toward NY-19/LeRoy/Rochester, Take the NY-33A exit, EXIT 2, toward NY-33/Bergen, Turn left onto NY-33A/Chili Ave., NY-33A/Chili Ave becomes Buffalo Rd/NY-33, Turn left onto Appletree Ave., Branch is on the left side.
Working Hours
- Onsite Preview: Preview is held every Monday from 9:00 a.m. until 3:00 p.m. ET
- Office Hours: Mon - Fri 8am - 5pm (ET)
- Yard Hours: Mon - Fri 8am - 4:30pm (ET)
Branch Notes
Every Tuesday at 9:30 a.m. ET
Onsite Preview
Preview is held every Monday from 9:00 a.m. until 3:00 p.m. ET
Payment
The following are standard payment options: In Person: Cash, Credit Card (less than $250) or Certified Check., Online : I-Pay (Licensed Business Buyer) or Wire Transfer View Details
Days to Pay
Domestic Buyer
: Day vehicle was awarded + 2 day(s)
Foreign Buyer: Day vehicle was awarded + 4 day(s)
Payment is due by 5:00PM branch local time on payment due date
Late Fee: $50.00 or 2% (whichever is greater)
Vehicle Pick Up
Mon - Fri 8am - 4:30pm (ET)
Branch yards close earlier than the offices to allow extra time for pullout/loading.
Vehicles can be picked up on sale day. For the pick up status of a purchased vehicle, please call 877-272-6665.
Transport drivers and towers are required to wear a highly visible safety vest anytime on IAA property.
Days to Pick Up
Domestic and Foreign Buyer
Number of free storage days: Day vehicle was awarded + 4 day(s)
Payment is due by 5:00PM branch local time on payment due date
Storage Fee: $40.00