The IAA Client Newsletter in Canada features news on call centre expansion, new TSR Team, IAA Early Tow and Appraisal™ and so much more

January 2023 Legislative Update looks at bills from California and Missouri

The December 2022 Client News explores IAA’s pending acquisition, EVs, industry legislation, our Hurricane Ian response, and much more.

IAA summarizes its response to Hurricane Ian

November Legislative Update reviews NJ legislation that eliminates storage fees for stolen cars, and a MI bill that ends odometer readings for scrap vehicles.

Consumers have numerous issues to consider before buying an electric vehicle (EV). Our new Perspectives delves into how it all affects the used EV market.

IAA is now providing CARFAX vehicle reports to give buyers a better way to evaluate stock before purchase. 

The August edition of IAA’s Legislative Update reviews enacted legislation covering salvage certificates, titles and alternative titles from California, Louisiana.

The July Client News looks at ongoing efforts to drive seller returns, reduce their cycle times, and improve their employee and customer experiences.

June’s Legislative Update from DDI Technology looks at six states that have introduced or passed bills focused on electronic titling.

Our new Perspectives thought-leadership piece explores how geographic location can impact an EV’s environmental performance.

May’s Legislative Update reviews new, enacted legislation from CO, NH, RI and IL covering ownership transfers, vehicle appraisals, emission controls, and more.

IAA’s flexible real estate strategy helps our clients and their customers recover from catastrophes faster.

Increasing electric vehicle sales are poised to have a significant impact on the Canadian vehicle ecosystem and pose unique challenges for aftermarket customers. 

Client News reviews recent IAA client-facing initiatives, including the 2021 Industry Report, acquisition of SYNETIQ, our new Sustainability Report and much more.

IAA’s April Legislative Update looks at recently enacted salvage industry legislation from AZ, IN, KY, ME & NJ. Key issues covered include titles, ELT, and more.

The newly released 2021 IAA Industry Report provides an in-depth look at a complex year for the auto and salvage industries.

March 2022 Legislative Update looks at titling, vehicle inspection bills.

Client News looks at client-facing initiatives, including IAA Loan Payoff™ enhancements, an EV article, and the 19th Annual ILS.

States consider bills on catalytic converters, definition of salvage, suspended registrations, eTitling and much more.

Increasing electric vehicle sales are poised to have a significant impact on the global vehicle ecosystem and pose unique challenges for aftermarket buyers & sellers

States Consider Bills on Used Catalytic Converters, Definition of Salvage, and Much More

Client News reviews recent IAA efforts in 2021 to support its clients’ success

IAA presents the latest legislation affecting our customers and the auto auction industry. 

At the beginning of 2021, many industry experts were calling for a surge in repossessions, but to date, the industry is still waiting for them to arrive.

Client News looks at IAA’s U.S. real estate strength, the continuing Ida CAT response, IAA Loan Payoff™ surpassing $1B in liens paid off, and Used Car Week 2021. 

 The COVID-19 pandemic produced a perfect storm for vehicle sellers, leading to increased returns for Impact Auto Auctions’s sellers. 

IAA presents the latest legislative news affecting our customers and the auto auction industry.

The September IAA Client News covers IAA’s exceptional response to Hurricane Ida.

IAA presents the latest legislative news affecting our customers and the auto auction industry. 

The new Client News takes a deep dive into sustainability, which has been IAA’s core mission & purpose for nearly 40 years. Get IAA’s new Sustainability Report

IAA looks at auto auction industry legislation covering electronic titling, eSigning, vehicle record access, and more from CO, CT, FL, IL & TX.

Client News looks at the IAA CAT Team’s access to GETS/WPS, as well as its regime of exercises and conferences to develop its industry-leading best practices.

Engine Starts, Key Image help buyers assess vehicles. Centralized Releasing Unit, Towing & Storage Resolution reduce cycle times and cut costs for Impact customers.

IAA presents the latest legislative and regulatory news affecting our customers and the auto auction industry.

IAA’s client newsletter discusses CAT Season beginning and how IAA is making sure they’re prepared to respond.

IAA’s SVP and Chief Commercial Officer Steve Muscarello explains why IAA Loan Payoff™ saves providers significant cycle time.

Impact Auto Auctions Client Newsletter. Eastern Canada expansion, Impact Interact merchandising platform, SpinCar Feature Tour, IAA Annual Report.

IAA presents the latest legislative and regulatory news affecting our customers and the auto auction industry.

IAA’s SVP and Chief Commercial Officer Steve Muscarello unveils the new 2020 IAA Industry Report, which includes economic insights on 2020 and beyond.

IAA’s SVP and Chief Commercial Officer Steve Muscarello discusses efforts to help remarketing partners, including a new marketplace to IAA Virtual Lane™.

IAA presents the latest legislative and regulatory news affecting our customers and the auto auction industry.

IAA’s SVP and Chief Commercial Officer Steve Muscarello unveils a new 2020 real estate recap video and what’s next in 2021.

IAA’s SVP and Chief Commercial Officer Steve Muscarello puts IAA subsidiary DDI Technology in the spotlight.

IAA’s SVP and Chief Commercial Officer Steve Muscarello discusses the innovations and industry-leading tech that are helping remarketers.

IAA presents the latest legislative and regulatory news affecting our customers and the auto auction industry.

IAA’s SVP and Chief Commercial Officer Steve Muscarello spells out how buyer development efforts are driving seller returns.

IAA’s SVP and Chief Commercial Officer Steve Muscarello looks at how the Interact platform, global marketing efforts, encourage bidding and greater returns.

IAA’s SVP and Chief Commercial Officer Steve Muscarello expands on the innovations and industry-leading tech aimed at helping remarketers succeed.

IAA presents the latest legislative and regulatory news, spotlighting proposed bills on salvage, VIN, title, towing, and delinquent motor vehicle ad valorem tax.

IAA’s SVP and Chief Commercial Officer Steve Muscarello looks at how IAA leverages technology to sell a wide range of vehicle types for our business customers.

IAA’s SVP and Chief Commercial Officer Steve Muscarello looks forward to IAA’s 2021 game-changing innovations and initiatives.

IAA’s SVP and Chief Commercial Officer Steve Muscarello unveils a new 2020 innovation highlight video and looks forward to 2021.

IAA provides best in class service during the historic 2020 CAT season.

Guest author John Mathiowetz, Vice President, Commercial Sales at IAA, spotlights remarketing news from industry and IAA sources. 

Steve Muscarello, SVP and Chief Commercial Officer at IAA, looks at how COVID has sped up the insurance industry’s digital transformation.

Maju Abraham, SVP and Chief Information Officer at IAA, looks at how COVID-19 has sped up the insurance industry’s digital transformation.

Steve Muscarello, SVP and Chief Commercial Officer at IAA, spotlights IAA’s top-ranked branches.

Steve Muscarello, SVP and Chief Commercial Officer at IAA, spotlights remarketing news from industry and IAA sources. 

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

Steve Muscarello, SVP and Chief Commercial Officer at IAA, spotlights IAA’s technology superiority.

A Growing Challenge with Negative Equity

Steve Muscarello, SVP and Chief Commercial Officer at IAA, spotlights IAA’s industry-leading returns and the release of its Industry Report: Mid-Year Update.

Learn about some great ways to promote your vehicle donation program.

Steve Muscarello, our SVP and Chief Commercial Officer, introduces a new client newsletter geared towards our remarketing customers.

Steve Muscarello, SVP and Chief Commercial Officer at IAA, highlights the completion of our CAT Brief Series, DDI’s new office, and Impacts shift to AuctionNow.

Steve Muscarello, SVP and Chief Commercial Officer at IAA, spotlights our CAT Response Team efforts after Hurricane Laura.

IAA looks at their vehicle merchandising, one of the key components that make up our catastrophe response strategy.

Tell the story of how charitable donations can truly impact your non-profit organization.

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

Steve Muscarello, SVP and Chief Commercial Officer at IAA, celebrates National Auto Auction Week.

Steve Muscarello, our SVP and Chief Commercial Officer, introduces a new client newsletter geared towards our remarketing customers.

IAA looks at their transportation logistics, one of the key components that make up our catastrophe response strategy.

Steve Muscarello, our SVP and Chief Commercial Officer, discusses digital processing coming to North Carolina, and our partnership with Dealertrack.

Positive testimonials illustrating an easy donating process, tied in with good customer experience can be an integral part in producing vehicle donations.

Steve Muscarello, our SVP and Chief Commercial Officer, discusses continued enhancements to IAA Interact™, our A+ BBB rating, and a new Perspectives article.

A Growing Challenge with Negative Equity

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

IAA looks at their operational execution, one of the key components that make up our catastrophe response strategy.

Steve Muscarello, our SVP and Chief Commercial Officer, discusses IAA's recent rebrand and tech launches in the UK, legislative updates and more.

Corey Kusaba, Senior DIrector, Charity & VPS at IAA, provides an update for our charity partners.

Steve Muscarello, our SVP and Chief Commercial Officer, announces IAA is a Great Place to Work®, and unveils that motorcycles are coming to IAA Engine Start™!

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

IAA looks at their operational execution, one of the key components that make up our catastrophe response strategy.

Steve Muscarello, our SVP and Chief Commercial Officer, announces new features for CSAToday® plus the release of our new Catastrophe Response series!

Steve Muscarello, SVP and Chief Commercial Officer at IAA, discusses the boost our customers are seeing from our new merchandising platform, IAA Interact™.

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

Steve Muscarello, SVP and Chief Commercial Officer at IAA, introduces our new merchandising platform, IAA Interact™

Corey Kusaba, Senior DIrector, Charity & VPS at IAA, provides an update for our charity partners.

Steve Muscarello, SVP and Chief Commercial Officer at IAA, provides an update on some of IAA's latest changes.

Steve Muscarello, SVP and Chief Commercial Officer at IAA, provides an update on some of IAA's latest changes.

Steve Muscarello, SVP and Chief Commercial Officer at IAA, provides an update on some of IAA's latest changes.

Marketing may need to be adjusted but still just as important as ever before.

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

Don’t let your mission be affected by this global pandemic. Keep communicating, now is not the time to be silent.

It's so important to continue with fundraising goals during this time.

Get ahead with her personal touch and effective approach to reach your donors..

IAA discusses its latest trip to the West African countries of Nigeria and Ghana.

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

Celebrate with us as we take a look back at a successful year.

In OnTrack Volume 4, we discuss keeping up in the digital age, our buyers abroad, and how we can positively influence their experience with us.

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

In the Q3 Insurance Report we take a closer look at the state of the industry.

IAA discusses its relationship with Central American buyers over the last 25 years.

In Charity Views Volume 30, we take a closer look at the similar challenges of every unique philanthropic success story.

In our 2019 holiday giving guide, We provide you with key datapoints to create a well-thought out strategy to help you get more vehicle donations.

The top 5 ways to create more impactful emails

In Charity Views Vol. 29 we take a closer look at some of the sector’s most impactful individuals.

In the third OnTrack of 2019, we continue to follow our theme of customer experience, focusing on the importance of organizational alignment in providing great CX.

Sebastian Gancarczyk, VP of Finance at IAA discusses the impact of ride-hailing companies, and their effect on the automotive industry.

When disasters like Hurricane Dorian strikes, it's our goal to help speed up the process and assist wherever possible.

Sebastian Gancarczyk, VP of Finance at IAA discusses the impact of ride-hailing companies, and their effect on the automotive industry.

IAA Delivers Value in the Middle East

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

Upgrade your social media experience

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

We Believe in the Team

The Next Generation

Sebastian Gancarczyk, Vice President of Finance, digs into the impact these tariffs could have on the auto industry.

How Will Advanced Driver Assistance Systems Impact Collision Rates in the Future?

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

IAA's Chief Operating Officer, Tim O'Day, highlights some of the teams that make up IAA's Catastrophe response.

The latest 52 ways looks at ways for your charity to go green at the office.

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

Strong Foundations

IAA actively monitors & engages on legislative & regulatory matters to help promote responsible business conduct & expansion of the salvage auto auction industry.

Elevating Customer Experience with a Year of Innovation

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

Start 2019 right with the latest edition of 52 ways.

A Look Back on 2018

IAA's Sebastian Gancarczyk, Vice President of Financing, discusses the future of Aftermarket EV Batteries in the resale marketplace.

Reflecting On The 2018 Hurricane Season

Innovating Beyond Technology | Service & Technology Centered on the Customer

Gear up for the giving season with the spooky edition of 52 ways.

Giving Buyers a Better View | IAA 360 View

The Best of the Best

Hurricane Florence: A Letter from John Kett

Meeting the Global Buyer at the Local Level – Armenia

Innovating Auction Channels to Meet the Customers’ Needs

Don Hermanek, IAA's Chief Client Officer, demonstrates investing in the future through voluntarism.

Streamlining the Loan Payoff Process Through Innovation

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

Beat the summer slump with donor appreciation!

In this installment of Charity Views, we look at how leveraging your charity's own personal story can have a powerful effect on boosting your donations.

In this case study, IAA takes a look at how Loan Payoff, a product of the Total Loss Solutions suite, helps reduce cycle time for insurance carriers.

Beyond Smart Cars

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

Demand for secondhand cars expands in West Africa

The Digital Era of Giving

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.

Consider the Auction

Building buyer support abroad drives IAA’s brand loyalty

IAA provides tips and key dates to help charities maximize donations this holiday season.

The Spirit of the Season

Preparing for the Unexpected

This report details how the IAA CAT Response Team was equipped and ready to respond swiftly to Hurricane Harvey.

A Revitalized Focus on the Policyholder

Connecting With Buyers Abroad

The People Factor

The Future Is Data

The Millennial Donor

Disrupters in the Auto Landscape

Return of the Donor

U.S. Monetary Policy and International Impact

Developing a Global Marketplace

Extending the Global Reach

The Rise of Total Loss

Nonprofit Marketing & the Mighty Email

When disasters like Hurricane Matthew strikes, it's our goal to help speed up the process and assist wherever possible.

This report details how the IAA CAT Response Team took action and aided in the recovery efforts before, during and after the 2016 Louisiana floods.

Redefining Total Loss Claims Services

Marketing Partnerships

Season’s Greetings

Carbon Fiber

Keeping Up With The Recalls

Service, Come Rain or Shine

Optimizing Online Donation

Texas was battered by three catastrophic weather events in the spring of 2016. Armed with knowledge from prior experiences and some pre-CAT planning,

360º in 3D

IAA’s CEO and President John Kett examines the growing usage of advanced high-strength steel (AHSS) in vehicles.

Donor Retention 101

Serving Customers in a Self-Service World

Pulling an All Nighter

From record-breaking new-vehicle sales to economic uncertainty, IAA’s 2015 Industry Report covers how the past year could influence the auction industry.

Aluminum Revolution?

To The Ends of the Earth

Two Degrees of Influence

Let’s Get Going

Take a behind-the-scenes look at what it took to help our insurance partners overcome one of the most challenging natural disasters in U.S. history.