New Owner Portal Reduces Costs, Maximizes Workforce Efficiency and Supports Policy Holder Retention

WESTCHESTER, Ill., February 4, 2016 — Insurance Auto Auctions, Inc. (IAA), a business unit of KAR Auction Services (NYSE: KAR), and the leading live and live-online salvage auto auction company, today announced the launch of, a turnkey customer self-service tool that enhances the total loss claims experience for IAA Title Services™ clients. This self-service tool allows insurance companies to provide vehicle owners with an effective means to track the progress of their total loss claim resulting in enhanced customer satisfaction and improved customer retention.

Through, vehicle owners can easily receive communications and track their information throughout the total loss claims process including visibility of real-time status updates, messaging features, document downloads and multiple claim management. These convenient features help reduce the amount of administrative work typically associated with a claim.

“We are proud to incorporate this capability into our Total Loss Solutions offering,” said Pat Walsh, senior vice president of business development, IAA. “ reflects the type of full service claims management solutions that our customers have grown to expect.  It delivers a customer self-service product for our clients so they don’t have to build their own propriety solution.”

“Insurance carriers increasingly have to tightly manage every aspect of the total loss claims process while also providing a great customer experience. That’s why IAA’s continued focus on innovation and technology advancements that streamline the process and increase customer retention is critical,” said John Kett, CEO and president, IAA.

Media Inquiries:

Jeanene O’Brien SVP, Global Marketing and Communications

(708) 492-7328

Analyst Inquiries:

Caitlin Churchill


(203) 682-8200

About IAA, Inc.

IAA, Inc. (NYSE: IAA) is a leading global marketplace connecting vehicle buyers and sellers. Leveraging leading-edge technology and focusing on innovation, IAA’s unique multi-channel platform processes more than 2.5 million vehicles annually. Headquartered near Chicago, IL, IAA has over 3,600 talented employees and over 190 facilities throughout the US, Canada and the United Kingdom. IAA provides a broad range of services to insurers, fleet and rental companies, rebuilders, charity organizations and financing companies that dramatically reduce the cycle time of selling a vehicle with a focus on delivering the highest economic returns. Buyers have access to the industry’s most-innovative vehicle evaluation and digital bidding tools, enhancing the overall purchasing experience.

Uncertainties Affecting Forward-Looking Statements

Certain statements contained in this release include “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and which are subject to certain risks, trends and uncertainties. In particular, statements made that are not historical facts may be forward-looking statements. Words such as “should,” “may,” “will,” “anticipates,” “expects,” “intends,” “plans,” “believes,” “seeks,” “estimates,” and similar expressions identify forward-looking statements. Such statements are not guarantees of future performance and are subject to risks and uncertainties that could cause actual results to differ materially from the results projected, expressed or implied by these forward-looking statements. Such forward-looking statements include the statements regarding IAA’s future financial and operating performance, benefits and synergies of the separation, strategic and competitive advantages, future opportunities and any other statements regarding events or developments that IAA believes or anticipates will or may occur in the future. We disclaim any obligation or undertaking to update any forward-looking statements. For further discussion of such risks and uncertainties, see “Information Statement Summary,” “Risk Factors” and “Cautionary Statement Concerning Forward-Looking Statements” in the information statement filed as an exhibit to IAA’s Registration Statement on Form 10, as amended.