Self-service Dashboard Simplifies Administration, Increases Visibility, and Promotes Policyholder Retention

WESTCHESTER, Ill., March 8, 2016 — Insurance Auto Auctions, Inc. (IAA), a business unit of KAR Auction Services (NYSE: KAR), and the leading live and live-online salvage auto auction company, recently announced the launch of its Title Procurement Dashboard, a new feature within IAA’s online vehicle inventory management and analysis tool, CSAToday®.  The Title Procurement Dashboard is the latest innovation in the IAA Total Loss Solutions suite of products that directly impacts the opportunity to improve customer satisfaction and more effectively manage costs during the total loss claims process.

The new dashboard feature improves the management of the title-procurement process and provides IAA Title Services™ customers with enhanced visibility of document status, enabling total loss claims to be settled more efficiently. “The added capabilities of the Title Procurement Dashboard allow insurance carriers to be alerted to delays and problem documents,” said Pat Walsh, senior vice president of business development, IAA. “The loss to claim settlement timeline is decreased through improved visibility, and this can influence policyholder satisfaction and retention.  The faster a total loss claim is settled, the higher probability a policyholder will remain a customer of the insurance company.”

Through the Title Procurement Dashboard, customers are able to identify where they have delays or problems, and to address those individual files that are falling behind timeline targets for loss to claim settlement. This convenient feature not only simplifies the title procurement process, but can also reduce total loss claims cycle time. “IAA designed this dashboard feature to build on our comprehensive solution for insurance clients.  We are committed to helping our customers reduce costs, improve cycle times and increase employee engagement within the total loss claims process,” said John Kett, CEO and president, IAA.

Media Inquiries:

Jeanene O’Brien
SVP, Global Marketing and Communications
(708) 492-7328
jobrien@iaai.com


Analyst Inquiries:

Caitlin Churchill
ICR
(203) 682-8200
investors@iaai.com

About IAA, Inc.

IAA, Inc. (NYSE: IAA) is a leading global digital marketplace connecting vehicle buyers and sellers. Leveraging leading-edge technology and focusing on innovation, IAA’s unique multi-channel platform processes approximately 2.5 million total-loss, damaged and low-value vehicles annually. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 4,000 talented employees and more than 200 facilities throughout the U.S., Canada and the United Kingdom. IAA serves a rapidly growing global buyer base – located throughout over 135 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to innovative vehicle merchandising, efficient evaluation services and digital bidding tools, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.


Forward-Looking Statements

Certain statements contained in this release include “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. In particular, statements made that are not historical facts may be forward-looking statements and can be identified by words such as “should,” “may,” “will,” “anticipates,” “expects,” “intends,” “plans,” “believes,” “seeks,” “estimates,” and similar expressions. In this release, such forward-looking statements include statements regarding the expected timing and associated benefits of CSAToday, and the related services, products and platforms discussed in this release. Such statements are based on management’s current expectations, are not guarantees of future performance and are subject to risks and uncertainties that could cause actual results to differ materially from the results projected, expressed or implied by these forward-looking statements. These risks and uncertainties include: uncertainties regarding the impact of the COVID-19 outbreak, and measures to prevent its spread, on our business and the economy generally; the loss of one or more significant suppliers or a reduction in significant volume from such suppliers; our ability to meet or exceed customers’ demand and expectations; significant current competition and the introduction of new competitors or other disruptive entrants in our industry; the risk that our facilities lack the capacity to accept additional vehicles and our ability to obtain land or renew/enter into new leases at commercially reasonable rates; our ability to effectively maintain or update information and technology systems; our ability to implement and maintain measures to protect against cyberattacks and comply with applicable privacy and data security requirements; our ability to successfully implement our business strategies or realize expected cost savings and revenue enhancements, including from our margin expansion program; business development activities, including acquisitions and integration of acquired businesses; our expansion into markets outside the U.S. and the operational, competitive and regulatory risks facing our non-U.S. based operations; our reliance on subhaulers and trucking fleet operations; changes in used-vehicle prices and the volume of damaged and total loss vehicles we purchase; economic conditions, including fuel prices, commodity prices, foreign exchange rates and interest rate fluctuations; trends in new- and used-vehicle sales and incentives; and other risks and uncertainties identified in our filings with the Securities and Exchange Commission (the “SEC”), including under "Risk Factors" in our Form 10-K for the year ended December 29, 2019 filed with the SEC on March 18, 2020. Additional information regarding risks and uncertainties will also be contained in subsequent annual and quarterly reports we file with the SEC. The forward-looking statements included in this release are made as of the date hereof, and we undertake no obligation to publicly update or revise any forward-looking statement to reflect new information or events, except as required by law.