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    Frequently Asked Questions

    FAQ About Pay and Claim

    1. How long do I have to pay?

    Payment is due by 4:30 p.m. local time on the second day after the auction. For instance, if the auction is on a Monday, payment is due by 4:30 p.m. local time on Wednesday.

    2. How do I pay?
    We offer flexible payment options:
    3. What is I-Pay?

    I-Pay is a service that enables qualified Buyers with company check-writing privileges to make payments to IAA via the Internet. This convenient, secure tool is available to domestic Licensed Business Buyers with a U.S. bank account. After logging in to the Auction Center, you can make payments directly from your U.S. based bank account. To be eligible for company check-writing privileges, you must have a bank approval letter on file with IAA. For more information about I-Pay, including the application for check-writing privileges, please contact Buyer Services.

    4. Where is the wire transfer information?

    Wire transfers are a quick and secure way to submit payment for vehicles awarded at auction. Registered Buyers can learn more about wire transfers in the Useful Documents and Forms section of our Web site. (You must be logged in to obtain the wire transfer information.)

    5. What is my account balance?

    Your account balance is a credit on your account and is identified under Available Funds on My Dashboard.

    6. Why am I required to pay sales tax?

    Sales tax exemption requirements vary from state to state. The majority of the states require validation in the form of a tax license and a resale form to qualify for tax exemption on purchases within their state. There are some states that do not allow tax exemption for foreign Buyers. Other states require foreign Buyers to pay the sales tax, but allow refund upon proof of export and meeting their guidelines.

    Some states allow tax exemption for foreign Buyers, but proof of export is required. If proof of export is not provided, sales tax will be charged retroactively. Some states charges sales tax on service fees which is not refundable.

    7. What is a resale or tax-exemption form?

    While some states issue an annual resale certificate, others require us to collect the state issued tax license and the resale form approved by the state in order for us to allow tax exemption. Those states that do not issue a tax license, but charge sales tax at the point of sale, still require us to collect the state approved resale form in order to allow tax exemption.

    For a complete listing of state approved resale forms, please click on resale certificates located in the Useful Documents and Forms section of our Web site.

    8. Does IAA deliver?

    Some of our facilities offer outbound towing. The Auction Center also features a list of transportation and shipping vendors that can help you move your purchases to their final destination – either across town, or across the ocean.

    9. How long do I have to pick up my vehicle?

    Standard IAA pickup policy allows auction day plus 4 business days to pick up vehicles. For instance, if the auction is on a Monday, vehicles have to be picked up by 4:30 p.m. local time on Friday to avoid storage charges.

    There are exceptions to this policy. Due to space constraints, some facilities have reduced the pickup time to the auction day, plus two business days. In these cases, if the auction is on Monday, vehicles must be picked up by 4:30 p.m. local time on Wednesday to avoid storage charges.