IAA Begins 2022 with Enhanced Customer Experience
Published January 20, 2022 - Written by IAA, Inc.
3 min read
IAA Buyer Newsletter Issue 62. AuctionNow Watch List bidding feature, IAA Transport, website enhancements, Voice of the Customer, branch updates.
IAA AuctionNow™ Watch List Feature
The new Watch List bidding feature within IAA AuctionNow™ helps streamline how you follow auctions, allowing you to view vehicles from multiple lanes and focus only on the vehicles from your watch list. The list updates in real-time, and you can bid on multiple watched vehicles at the same time. This new feature is available both on the web and the IAA Buyer App. Check out the images below to see what’s new.
Recent updates to IAAI.com simplify the user experience. New header and footer menus help you navigate to content that interests you, including new individual menus for “Vehicles” and “Auctions.” The new login tab gives you more control over your account details. Upcoming changes to the “To Be Paid” and “To Be Picked Up” features will provide an easier way to check out or revisit a previous step in the checkout process. Here are some visuals of the enhancements made to IAAI.com:
We have also updated Start Codes descriptions for Run & Drive and Starts & Stationary to clarify the meaning of these terms. Use the link below to access our glossary and view the updates.
Easily Finance Your IAA Vehicles
IAA partners with several financing companies to help you design a payment plan that fits your business cycle. Multiple floor planning options allow you to increase your purchasing power by leaving more cash on hand to repair vehicles or reinvest in your business. Flooring companies also provide unique ways to apply your financing, including paying for transportation with IAA Transport. Use the link below to find the right flooring partner for you.
Fast, Efficient Vehicle Delivery
IAA Transport™ saves you time and money with easy online payments and delivery options to ship domestically and to select global markets, with new foreign destinations being added regularly. Avoid phone calls and accumulated storage fees with direct shipping options at checkout and follow every stage of the delivery process with real-time updates. If your drop-off location is within a branch’s service territory, you’re eligible for our Auto Tow service. Have a look at all our IAA Transport options.
We listen to the feedback we receive from buyer surveys and use that information to improve products and services. Below is a highlight of your most recent responses:
Buyer Services — Issue Resolution
We are always excited to know our buyers are satisfied with the help you receive and the outcome if you encounter an issue. Your latest feedback featured numerous positive responses about our Buyer Services team and how we were able to help solve issues quickly and efficiently. We are happy to hear our buyers are confident that we will always be available to help so you can have a positive experience.
Starting soon, our Long Island branch will be adding a second auction on Wednesdays at 9:30 a.m. ET that will be open to the public and exclusively feature NYC-DCAS (Department of Citywide Administrative Services) and NYPD fleet vehicles. View the branch page for auction details.
The West Palm Beach branch is now targeting Feb. 7 for its first auction. Check the branch page for any updates.
All branches have suspended in-person vehicle preview days out of an abundance of caution due to the resurgence of COVID-19 cases. We will provide further communications on our COVID-19 updates page.