IAA Transport™ allows you to coordinate door-to-door vehicle delivery completely online. You’ll skip the phone calls, avoid accumulating storage fees and move directly to shipping options at checkout. We’ll keep you informed during every stage of the delivery process with real-time status updates so you can keep track of your vehicle.

If your desired drop-off location is within a branch’s local service territory, you’re eligible for our convenient and efficient Auto Tow service. Auto Tow coordinates your door-to-door IAA Transport delivery to your preferred location automatically. Simply add Auto Tow to your account by calling 855.694.7502 or emailing iaatransport@iaai.com and you'll receive each purchased vehicle at the same location once activated. It's the most efficient way to transport your vehicles locally.

A note for international deliveries: Please be aware that ancillary fees may be charged at the port of entry associated with port storage, duties, taxes or other customs requirements. These ancillary fees are outside of IAA’s control and are mandated by state and federal entities.

A note for port deliveries: Buyers transporting to a port with a final destination location in a country currently not supported by IAA Transport will need to provide IAA Transport a Dock Receipt at the time of order. Dock Receipts should be emailed to IAATransport@iaai.com.

A note for all deliveries: Buyer is responsible for unloading the vehicle from the Carrier. IAA and the Carrier will rely upon the delivery information provided by Buyer at the time of order. The Carrier will attempt to notify Buyer of delivery approximately 12 to 24 hours prior to the actual delivery. If Buyer is not available at delivery, or when the Carrier contacts Buyer, the vehicle will be delivered to a terminal at the discretion of IAA or the Carrier. Buyer will be charged extra for storage and re-delivery. Should any of the delivery information change prior to delivery or be inaccurate, Buyer must notify IAA at least 2 hours prior to estimated delivery. IAA reserves the right to refuse service, if modified at any time. In the event this information is not relayed to IAA and the Carrier attempts a drop off, Buyer is responsible for paying for any dry run and/or re-delivery fees.

Cancellation Policy: Buyer agrees to pay IAA a Dry Run fee equal to 1) $150.00 if transportation distance is 0-1,000 miles or 2) $250.00 if transportation distance is 1,001 miles or greater if Shipper cancels an order for transportation or redirects the order to a different location after 11:59.59 PM ET two calendar days before pickup.  As an example, if the scheduled pickup date is July 10th, then the cancellation must occur before 11:59.59 PM ET on July 8th to avoid a Dry Run Fee.  Should Buyer need to alter or cancel transportation after pickup, Buyer must pay the current transportation fee, plus the fee for the new transportation quote.  Notwithstanding the foregoing, should IAA fail to meet the agreed-upon pickup time, and Buyer then decides to cancel transportation, IAA shall not be due a Dry Run fee.

Want to speak with our IAA Transport team personally? Email us at  IAATransport@iaai.com with any questions or call 855.694.7502.

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