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    IAA Manage Offers™

    We’ve built a new, online-only negotiation tool called IAA Manage Offers™, that gives the bidder and seller opportunities to exchange offers after the vehicle is auctioned. Each negotiation expires at 8 p.m. auction local time, so bidders will know what they owe by day’s end. Bidders will be able to negotiate in IAA AuctionNow™, IAAI.com and the IAA Buyer App.

    Manage Offers FAQ's

    How it Works

    What is IAA Manage Offers?

    IAA Manage Offers is an exciting new tool that helps you purchase more vehicles. This tool will help you by speeding up the auction since the auction will no longer pause while buyers and sellers negotiate. It will also create an earlier deadline for buyers and sellers to come to an agreement on a car that did not reach its reserve.

    How does IAA Manage Offers work?

    The Manage Offers can have up to 3 steps if a vehicle does not hit its reserve at the auction:

    1. An initial counter offer from the seller to the bidder
    2. A counter offer from the bidder to the seller
    3. A final decision by the seller

    The process may end sooner if the bidder or seller accepts a counter offer or if the seller declines the bidders offer. It is important to know that all negotiations automatically expire at 8 pm auction local time. Any offers that have not been accepted by the bidder or seller will automatically expire.

    That’s it. You can see more detail about each bidder step below.

    How do I know I have an offer?

    There are 3 ways to know that you have an offer.

    1. In IAA AuctionNow™ – During the auction you will see a yellow notification in the Manage Offers tab on the left side of the screen.

    		Digital Negotiation Step 1
    2. During or after the auction you can visit the IAAI.com Dashboard where you will see items in the Manage Negotiation Offers section.Digital Negotiation Step 2
    3. During or after the auction you can visit the IAA Buyer App Landing page Dashboard or My Accounts – Post Sale section.Digital Negotiation
    You can enable Text Message and Email notifications in your IAAI.com Buyer Profile. In the Buyer mobile apps for Android and iOS, you can receive a Push notification any time a seller sends you an offer.Digital Negotiation Step 3

    How do I respond to an offer?

    To respond to an offer, choose an option in AuctionNow, the IAAI.com Dashboard or the IAA Buyer App. Once you have opened the offer you can make one of 3 choices:

    1. You can keep your high bid by selecting Keep My Bid.

    2. You can accept the seller’s offer by selecting Buy It.

    3. You can submit a higher bid by selecting Raise My Bid and entering a new offer. Please note – this will be your only chance to change your offer. Your offer must be in a $25 increment.

    4. To give yourself the best chance to win, make sure to always select one of the three choices. The seller can only award the vehicle for the high bid after you select Keep My Bid.

    Once you have submitted your decision – the seller will get a notification and can choose to accept your offer, decline your offer and run the car in a later sale, or make a counter offer.

    If the seller decides to make a counter offer, you will see the offer in AuctionNow or the IAAI.com Dashboard and you keep your bid or accept their offer.

    If you keep your bid the seller will have until 8:00pm auction local time to sell the car to you or sell it in a later auction.

    		Digital Negotiation