PayPal® Frequently Asked Questions


PayPal is one of the safest and most convenient ways to perform monetary transactions online. Find answers to your PayPal online payment questions here.

FAQ's


PayPal is a worldwide online payments system that allows users to pay with multiple payment options.

IAA buyers who use PayPal have additional payment and financing options. Using PayPal gives buyers access to financial services that are unavailable through other IAA payment methods. It is a secure way to transfer funds online and allows for mobile access through the IAA Buyer App (Android or iOS) or PayPal App.

  1. Your bank accounts

  2. Credit & debit cards | Visa, MasterCard, Discover or American Express

  3. PayPal Cash or PayPal Cash Plus account

  4. PayPal financing/credit (based on approval from PayPal)

  1. Visit PayPal using your Chrome Browser

  2. On IAAI.com: During checkout, you will see PayPal listed as a method of payment. Select it to create a new account.

  3. On the IAA Buyer App: During checkout, you will see PayPal listed as a method of payment. Select it to create a new account.

Yes. PayPal is available for both U.S. and Non-U.S. buyers. It offers global, non-U.S. buyers more payment and financing options.

When checking out, you will see PayPal listed as a payment option. Select it and sign-in to your PayPal account to complete your transaction. If you don’t have a PayPal account, you can create a new one on the PayPal site.

  1. New IAA registration

  2. Auto-renewal of your IAA registration

  3. Vehicle purchases

  4. Vehicle transportation purchased online

  5. All vehicle fees

Your credit limit reflects your financial institutions' credit limits; every buyer limit will differ according to their selected payment methods credit limit.

No, this payment method is only available online via IAAI.com or the IAA Buyer App.

Depending on the issue you are encountering, please contact IAA Customer Support or PayPal Support.

Please contact IAA Customer Support with any questions about canceled payments.

Please contact IAA Customer Support with any questions regarding refunds.

There is a cash discount forfeited fee of 4.5%.

Yes, you can find the option to unlink your account on your IAA profile page.