IAA Relocates and Expands its Baton Rouge Branch

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry. We believe being engaged with legislation is critical to the auto auction industry to promote responsible business conduct and continued healthy expansion. IAA works with lobbyists, insurance companies and other industry participants to ensure our customers’ needs are met when it comes to legislative matters that may impact the industry.

In this issue: Happy Holidays! Thanks to you, it’s been a milestone year. Read more in the IAA 2019 Year in Review. Coming in 2020: a new look and new features to the IAA Buyer Newsletter. Here’s your chance to share ideas and help shape future issues.

Celebrate with us as we take a look back at a successful year.

IAA Relocates and Expands Jacksonville Branch

Today, customers are no longer buying products and services; they are buying experiences that products and services provide. In OnTrack Volume 4, we discuss keeping up in the digital age, our buyers abroad, and how we can positively influence their experience with us.

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry. We believe being engaged with legislation is critical to the auto auction industry to promote responsible business conduct and continued healthy expansion. IAA works with lobbyists, insurance companies and other industry participants to ensure our customers’ needs are met when it comes to legislative matters that may impact the industry.

Quarter 3 has come and gone, and there's much to digest. In the Q3 Insurance Report we take a closer look at the state of the industry. For more info on the effects of the global economy, dropping gas prices and much more, request the report below.

Just beyond Mexico lies the Central American countries of Guatemala, El Salvador and Honduras, and each has a long history of car-buying activity with IAA.

In this issue: Explore the useful new features we’ve added to the IAA Buyers App and IAA AuctionNow™. Learn how we’re also streamlining our Fast Search to give you more of what you want. Be sure to check out our latest holiday auction schedule.

Charity Views Volume 30 is here. In this installment, we take a closer look at the similar challenges of every unique philanthropic success story: how did the ideas originate? How did they deal with failure? What can we learn? All this and more.

Have you ever wondered what it is like when IAA attends a large trade show? The 2019 SEMA Show is a true example of IAA teamwork and dedication when different departments collaborate. This is a large-scale logistical effort that draws support from teams across our organization to make IAA shine and draw in crowds of future, potential IAA buyers from around the globe!

Buyer Newsletter 22 is your guide to the latest holiday schedule, a recap of our tradeshow at SEMA, an EHI award presentation and storm damaged vehicle influx in Texas.

The holiday giving season is so important to the charity sector; do you have a plan to maximize your engagement with your donors? In our 2019 holiday giving guide, We’ve done the research to allow you to create a well-thought out strategy that lets you maximize the holiday season and get more vehicle donations.

Buyer Newsletter 21 is packed with useful updates and information about IAA! Download the PDF today and learn about Title Status improvements, find the Thanksgiving schedule, check out inventory influxes at branches across the country and more.

The new strategic partnership brings Dealertrack Accelerated Title to the total loss market.

Buyer Newsletter 20 has all the latest IAA information, new key image added, new auction numbering system roll out and our SEMA special guest. Download the PDF today.

The proprietary online vehicle auction platform significantly improves the buyer experience.

Industry-first technology improves vehicle merchandising and drives higher selling prices.

In the October 2019 edition of 52 ways, we look at 5 of the top ways to maximize email impact to donors.

This investment in IAA Davenport increases the branch’s inventory space by more than 20 percent.

Buyer Newsletter 19 is available now and it’s filled with useful news and updates. From helpful resources for catastrophe season to information about IAA AuctionNow™, you’ll find all the latest right here.

Charity Views Vol. 29 is here. In this installment we take a closer look at some of the sector’s most impactful individuals and ask the questions: how did they get here? Where did they begin? What can we learn? All this and more.

An organization can only move forward if everyone’s oars are rowing in the same direction. In the third OnTrack of 2019, we continue to follow our theme of customer experience, this time focusing on the importance of organizational alignment in providing great CX.

In a two-part series, Sebastian Gancarczyk, VP of Finance at IAA discusses the impact of ride-hailing companies, and their effect on the automotive industry.

IAA Templeton Represents Eighth Branch Within a 100-mile Radius of Boston

Buyer Newsletter 18 is your guide to our expanding IAA Timed Auctions™ inventory, how to get the pick-up status of any vehicle without calling an IAA branch and our SEMA save-the date.

IAA Lexington is the fourth branch in the state and will help accommodate increased customer capacity demands.

Read our summary of IAA's response to Hurricane Dorian.

In a two-part series, Sebastian Gancarczyk, VP of Finance at IAA discusses the impact of ride-hailing companies, and their effect on the automotive industry.

The expansion supports increased customer demand in the state.

Just like that, we’re halfway through 2019 –and what a year it has been. In the Q2 Insurance Report we take a closer look at the state of the industry. For more info on the effects of the global economy, rising gas prices and much more, request the report below.

Buyer Newsletter 17 has the information you need about IAA AuctionNow™ national roll-out which will be replacing I-bid LIVE. Learn about new branch expansions, IAA Lexington’s Grand Opening and much more.

IAA Receives Prestigious IDG’s CIO 100 Award

IAA Expands Pulaski Branch

IAA Expands Fontana Branch

Buyer Newsletter 16 is packed with useful updates and information about IAA! Download the PDF today and learn about Buyer Appreciation Month, find the Labor Day schedule, check out what’s happening at branches across the country and more!

Impact Auto Auctions Expands Branch in London, Ontario

IAA Expands Phoenix Branch

IAA Expands McAllen TX Branch

In IAA’s latest edition of our Global Marketplace series, Dan Oscarson, Vice President of Global Market Development discusses his trip to the Middle East and outlines how focusing on market growth in these countries provides increased value for our customers.

IAA Marks Houston South Facility with Grand Opening Event

IAA Acquires DDI Technology

IAA, Inc. Announces Second Quarter Fiscal 2019 Earnings Conference Call

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry. We believe being engaged with legislation is critical to the auto auction industry to promote responsible business conduct and continued healthy expansion. IAA works with lobbyists, insurance companies and other industry participants to ensure our customers’ needs are met when it comes to legislative matters that may impact the industry.

In the July 2019 edition of 52 ways, we look at 5 ways to upgrade your social media experience.

Quarter 1 has come and gone and there’s much to discuss and breakdown. In the Charity Report, we do exactly that. Where are prices on the rise and where are they falling? How did platinum, palladium and aluminum start off 2019? You’ll find the answers to all that and more in the Charity Report.

The remarketing industry is shaped by trends and patterns that are shifting by the day. In the Q1 report, we take a look at it all: from the strength of the dollar, to auto-loan default rates and everything in between!

In the automotive industry, new trends, changing prices and influential political decisions are a daily occurrence. That’s why we put together a report to break down all the events of the quarter. In the Q1 Specialty Report we look at everything from the price of motor homes to the effects of tariffs on steel!

Check out Buyer Newsletter 15 to make sure you’re using the right browser when accessing IAA’s websites, get the latest branch updates and learn about IAA’s separation from KAR.

IAA Announces Board of Directors

IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry. We believe being engaged with legislation is critical to the auto auction industry to promote responsible business conduct and continued healthy expansion. IAA works with lobbyists, insurance companies and other industry participants to ensure our customers’ needs are met when it comes to legislative matters that may impact the industry.

IAA Completes Separation from KAR Auction Services

Insurance Auto Auctions actively monitors and engages on legislative and regulatory matters to help promote responsible business conduct and continued healthy expansion of the salvage auto auction industry. IAA's Government Affairs Department works with lobbyists, insurance companies and others to support legislative bills that are beneficial to the industry and all of its participants.

Buyer Newsletter 14 features a breakdown of how the strong economy affected the auto auction industry in the 2018 Industry Report. It also includes useful IAA information, like the latest Specialty auction update.

In our second installment of OnTrack in 2019, we take a look at the power of teams in the business world, and share how we use teamwork everyday to provide top notch service to our customers!

It was an action-packed quarter in the auto industry. From the increasing used car price index to sizeable year-to-year changes in the ACV, there were many interesting patterns, new trends and noteworthy developments. Let’s take a look in the Insurance Quarterly Report.

In the latest installment of Charity Views we continue our deep dive into origin stories, this time examining the beginnings of two of philanthropy’s most exciting new organizations. How did they break through? What are they doing so well? All that and more in Charity Views Vol. 28.

IAA Opens Third Branch in Houston Metro Area

Buyer Newsletter 13 is packed with resourceful information. See how the 4th of July affects your branch’s schedule, learn about the impact of tariffs on the auto industry and find out what events are coming up at IAA. It’s a can’t-miss installment!

Impact Auto Auctions Enhances Industry-Leading Online Auction Platform

The latest installment of the Buyer Newsletter is here! Learn about updates to your branch’s auction schedule, check out a heartwarming story from IAA Seattle and get more information on search functionality updates. All that and more.

Sebastian Gancarczyk, Vice President of Finance, digs into the impact these tariffs could have on the auto industry. Specifically, he explores the potential direction and magnitude the current and proposed tariffs could have on prices for new and used vehicles, auto parts, and scrap.

Buyer Newsletter 11 is here! Check it out to find news and updates from IAA. This installment is packed with great info, like branch highlights, IAA Timed Auctions™ enhancements and more.

2018 was a strong year economically, and the trend of increasing demand for light trucks continued. For the second straight year, the average sale price of insurance vehicles increased. Find out more about the state of the automotive auction industry in our 2018 Industry Report.

The most recent IAA Newsletter is available now and it’s full of useful information. You’ll find news about the Express Search Tool, learn about all the ways IAA Transport makes shipping better and much more.

Sebastian Gancarczyk, Vice President of Finance, discusses the impact of Advanced Driver Assistance Systems (ADAS) on collision frequencies as a whole, and provides some further discussion for why collision frequencies may or may not shift moving forward.

Insurance Auto Auctions actively monitors and engages on legislative and regulatory matters to help promote responsible business conduct and continued healthy expansion of the salvage auto auction industry. IAA's Government Affairs Department works with lobbyists, insurance companies and others to support legislative bills that are beneficial to the industry and all of its participants.

IAA Names Vance Johnston as Chief Financial Officer

IAA has many exciting updates to share with you! We’ve upgraded our Premium Vehicle Report provider, been named a Great Place to Work® and further enhanced your Buyer App experience. Find all the details in Buyer Newsletter #9.

As seen in the April edition of Claims Magazine, IAA's Chief Operating Officer, Tim O'Day, highlights some of the teams that make up IAA's Catastrophe response.

IAA Continues Growth with Opening of Fourth Location in South Carolina

In the April 19 edition of 52 ways, looks at ways for your charity to go green at the office.

IAA Makes Strategic Investments in Expansions at Key Locations

Our latest Buyer Newsletter announces the launch of the IAA Engine House™, shares tips for powersport season, highlights URG conference information and more!

IAA Invests in Innovation Hub at 1871 — North America’s Largest Tech Accelerator Center

Insurance Auto Auctions actively monitors and engages on legislative and regulatory matters to help promote responsible business conduct and continued healthy expansion of the salvage auto auction industry. IAA's Government Affairs Department works with lobbyists, insurance companies and others to support legislative bills that are beneficial to the industry and all of its participants.

With the close of the financial year, there’s much to discuss. From the large quarter-to-quarter decrease in gas prices to the continuation of USD appreciation, the latest insurance report takes a closer look. Request it today.

At IAA, we work to make your experience better every single day. In Buyer Newsletter #7, we discuss all the latest updates and enhancements. Meet our new 24/7 chat bot, learn about additions to the Document Center and find all our other exciting developments.

In the first installment of 2019 Charity Views, we take a look at some of the titans of the philanthropic industry, and how they've continue to thrive in this evolving world. This is Charity Views Vol. 27.

Insurance Auto Auctions actively monitors and engages on legislative and regulatory matters to help promote responsible business conduct and continued healthy expansion of the salvage auto auction industry. IAA's Government Affairs Department works with lobbyists, insurance companies and others to support legislative bills that are beneficial to the industry and all of its participants.

In Buyer Newsletter #6, you’ll find information about Monroney window stickers and a new way to search through IAA Timed Auctions™. We’ve also linked our highly informative Year in Review. Lots to get excited about!

In this installment of OnTrack, we take a closer look at some of the ways IAA has been enhancing the customer experience for all segments of the industry. From technological advancements to CAT event strategies, you can learn about it all, today!

In the latest IAA Buyer Newsletter we discuss the new filters for IAA Timed Auctions™, how useful the IAA Cost Calculator™ tool is, and more. To learn about all the ways your experience is getting better, check it out here.

Insurance Auto Auctions actively monitors and engages on legislative and regulatory matters to help promote responsible business conduct and continued healthy expansion of the salvage auto auction industry. IAA's Government Affairs Department works with lobbyists, insurance companies and others to support legislative bills that are beneficial to the industry and all of its participants.

In the January 2019 edition of 52 ways, we supply you with a giving days calendar, so you can easily identify when to reach out to your donors to promote cause awareness.

In the latest IAA Buyer Newsletter we break down updates to the cash payment policy, I-Bid Live, Specialty's new dual lane and more. To learn about all the ways your experience is getting better, check it out here.

In the latest IAA Buyer Newsletter we break down updates to the Auctions List page, IAA Timed Auctions Buy Now Offer and more! To learn about all the ways your experience is getting better, check it out here.

The end of each quarter means there’s fresh data to be examined. From international politics to rising new-vehicle prices in the United States, get up to speed on the automotive auction industry by requesting the latest Insurance Quarterly Report today.

Impact Auto Auctions Creates Seamless Financing and Buying Experience with Integration of AFC Financing

IAA Announces Opening of New Flint Branch

What’s new at IAA and in our buyer community? It includes a dashboard update that’s all about simplicity – find out more in our latest newsletter.

In the latest installment of Charity Views we look back on 2018. It’s hard to believe the year has almost passed us by. But before we set our sights to 2019, we take a look back on an eventful 365 days in the world of philanthropy. This is Charity Views Vol. 26.

Sebastian Gancarczyk, Vice President of Finance at IAA, discusses the future of aftermarket electric vehicle batteries in the resale marketplace.

John Kett, IAA CEO and President, reflects on the 2018 Hurricane Season that was, and how IAA's steadfast focus on continuous improvement has paid off for its customers.

When it comes to charitable vehicle donation programs, timing is everything! We’ve done some research to provide our charities with messaging, targeting data and tips, as well as a calendar of key dates to help them maximize donations this holiday season.

We’ve created this newsletter to keep you better informed about what’s new at IAA. You’ll find important updates and details on how we’re making your experience with us even better.

IAA's John Krupnik, Senior Vice President and Chief Technology Officer, delves into the true meaning of innovation, and why IAA continues to push to deliver value to its customers.

In the October 2018 edition of 52 ways, learn more about the tricks and treats surrounding car donation

In the Q2 Specialty Report, IAA curates the numbers, events and updates from every corner of the market – from motorhome shipment trends to the impacts of steel tariffs, we’ve covered it all. It’s a concise and digestible newsletter, so you can keep up with all the happenings of the industry. Request the latest Specialty Quarterly Report below.

IAA Expands Launch of Industry-First Mobile App to Accelerate Catastrophe Response in the Carolinas and Virginia

Donated vehicle average actual cash value (ACV) was able to make a springtime comeback. With spikes of 18.3% year-over-year and 5.3% quarter-to-quarter, the charity segment saw strong growth in Q2 2018. The month of April proved especially successful, with donated vehicle ACV keeping its momentum through June. Despite an increase of high-mileage vehicles entering the inventory mix, a surplus of newer units was enough to offset the depreciative effects of heavy-use vehicles. These trends and others are all highlighted in the latest Charity Report.

IAA's Steve Muscarello, VP of Innovation and Product Development, discusses one of our latest innovations, IAA 360 View™. Knowing buyers want more details to make bidding and buying decisions, the company leveraged imaging technology to make the customers’ needs a reality.

In this latest installment, Charity Views examines the best of the industry. Whether it’s a campaign, innovation or big idea –there’s so much to learn from these amazing stories!

In less than one week, the IAA team is fully prepared to assist our customers affected by Hurricane Florence. IAA has nearly 1,100 acres to store vehicles, over 1,300 trucks to transport vehicles, and more than 400 dedicated team members to assist. Stay up to date on all of the latest Hurricane Florence news by visiting the CAT Updates page.

In the Remarketing segment of the Automotive Industry, even the smallest changes can make major impacts. In this quarter’s Remarketing Report you’ll find all of the statistics, events and trends that you need to know. Q2’s Remarketing Report is available today!

In IAA’s latest edition of our Global Marketplace series, Dan Oscarson, Vice President of Global Market Development takes a deeper dive into the expansion of our global buyer base from large to small countries with a focus on Armenia.

IAA remains focused on providing the industry leading auction model by continuing to listen to our selling and buying customers. John Bean, VP of Centralized Operations, discusses how IAA has innovated its auction model into a multi-channel selling platform giving choice, convenience and efficiency to our buyers.

IAA's Chief Client Officer, Don Hermanek, demonstrates investing in the future through voluntarism specifically through his involvement with the University of Illinois at Chicago (UIC), and most recently spoke to more than 200 students in the UIC Business Scholar program on professionalism, integrity and community.

The second quarter of 2018 was filled with market changes, interesting trends and plenty of ups and downs. For a full assessment on what impacted auction returns in the second quarter, request the latest Insurance Quarterly Report below.

IAA is investing in our future with Cristo Rey Jesuit High School and their Corporate Work Study Program. Bill Davidson, IAA VP of HR, talks about the student orientation day to kick off the 13th year of IAA's participation in the school's program.

John Kett, IAA CEO and President shares how IAA continues to be the industry leader in innovation with the newly-launched IAA Loan Payoff™.

IAA Adds Tampa North Branch

IAA Opens New State-of-the-Art Facility in Wichita

IAA’s Mark Helvenston Appointed to Board of Trustees for Collision Repair Education Foundation

Insurance Auto Auctions actively monitors and engages on legislative and regulatory matters to help promote responsible business conduct and continued healthy expansion of the salvage auto auction industry. IAA's Government Affairs Department works with lobbyists, insurance companies and others to support legislative bills that are beneficial to the industry and all of its participants.

Summer is a great time to remind donors of your gratitude. In the July 2018 edition of 52 Ways, get a customizable donation certificate to give to your donors.

In a newly condensed, easy-to-digest format, the Insurance Quarterly Report is here to cover the most important things that happened in the first quarter of 2018. From OPEC digging in their heels to the proposed tariffs changing the trajectory of metals prices, we’ve got a lot to share. Request the report today.

In this installment of Charity Views, we look at how leveraging your charity's own personal story can have a powerful effect on connecting with donors and boosting your donations.

Innovation and technology are taking over the total loss claims space – so why is loan payoff still a lengthy process full of phone calls, faxes and miscommunication? IAA knows the pain points of getting an auto lien paid, and has developed an easy-to-use, modern solution for both insurance carriers and lenders. Find out how to reduce costs, save time and increase customer satisfaction with IAA Loan Payoff™

Our industry is changing more rapidly than ever, and with that comes intriguing questions about what lies ahead. How is electric car supply affecting auction inventory mix? What does AI mean for the future of the automotive marketplace? The second OnTrack issue of 2018 tackles all this and more.

Insurance Auto Auctions actively monitors and engages on legislative and regulatory matters to help promote responsible business conduct and continued healthy expansion of the salvage auto auction industry. IAA's Government Affairs Department works with lobbyists, insurance companies and others to support legislative bills that are beneficial to the industry and all of its participants.

IAA Marks New Fort Worth North Facility with Grand Opening Event

IAA Announces Grand Opening of Des Moines Facility

Whenever there’s movement in the global market, you can count on IAA to analyze and make sense of economic data. This past year was no different. Find our discussion about the state of the automotive auction industry, the value of the U.S. dollar, consumer sentiment, scrap metal prices and more in the 2017 Industry Report.

Insurance Auto Auctions actively monitors and engages on legislative and regulatory matters to help promote responsible business conduct and continued healthy expansion of the salvage auto auction industry. IAA's Government Affairs Department works with lobbyists, insurance companies and others to support legislative bills that are beneficial to the industry and all of its participants.

IAA Opens Branch in Casper, Wyoming and Becomes the Only Salvage Auto Auction with Locations in all 50 States

In our new Global Marketplace series, check out travel reflections from Dan Oscarson, IAA’s Vice President of Global Market Development. In this article, he discusses the rapidly growing economies of countries like Nigeria and Ghana, and the true demand for secondhand transportation.

As 2018 is rolling along, it’s important to step back and examine the economic factors that shifted and changed back in 2017 to impact the value of insurance vehicles then and now. We crunched the latest numbers, so read the 2017 Q4 Insurance Quarterly Report for new insight.

In this installment of Charity Views, we take a closer look at technology, specifically through the lens of the digital medium. We review how it has changed the industry’s best practices thus far, and how it might continue to do so in the future. It’s thrilling, it’s scary and most importantly, it’s a huge opportunity.

Insurance Auto Auctions actively monitors and engages on legislative and regulatory matters to help promote responsible business conduct and continued healthy expansion of the salvage auto auction industry. IAA's Government Affairs Department works with lobbyists, insurance companies and others to support legislative bills that are beneficial to the industry and all of its participants.

Insurance Auto Auctions actively monitors and engages on legislative and regulatory matters to help promote responsible business conduct and continued healthy expansion of the salvage auto auction industry. IAA's Government Affairs Department works with lobbyists, insurance companies and others to support legislative bills that are beneficial to the industry and all of its participants.

Hurricane Harvey made landfall in Houston, leaving immense devastation to the state of Texas and a huge volume of total loss vehicles. With the partnership of our customers, our dedicated CAT teams, our extensive network of towers and the commitment from the Texas Department of Motor Vehicles to turn titles fast, we can announce that as of January 31st, 2018 – with over 95% of inventory sold – IAA has officially closed the books on Harvey!

IAA Launches Ignite Auction Channel Brand with Grand Opening of its New Location in Portage Wisconsin

From repossessed to flood damaged vehicles, this issue of OnTrack explores why the auction is a valuable solution for clearing vehicle inventory for both dealerships experiencing a rise in remarketing vehicles and insurance carriers trying to recover weather-damaged vehicles.

IAA Announces Relocation of Jackson, Mississippi Branch and Expansion of Grenada, Mississippi Branch

From global economics to natural disasters, there are many complex factors that affect the auction value of insurance vehicles. In this report, you’ll get an update on the segment’s biggest influencers to better inform your business decisions. Read the Q3 2017 Report to find out more.

Natural disasters in the United States had a significant effect on the value of remarketing vehicles in Q3. From shifts in inventory mix to wide-ranging economic impact, there was big movement in the third quarter of 2017. Read the Q3 2017 Report to find out more.

Bringing you the latest economic data on these unique vehicle types, the Specialty Quarterly Report for the third quarter of 2017 provides a performance overview of each of the specialty segments, followed by an examination of the metals market.

The average actual cash value of donated vehicles experienced growth in Q3 compared to last quarter. Although the average age and mileage of donated vehicles both increased, Hurricane Harvey outweighed these measures to yield a positive result. These trends and others are all highlighted in the Q3 Charity Report.

In our new Global Marketplace series, check out travel reflections from Dan Oscarson, IAA’s Vice President of Global Market Development.

When it comes to charitable vehicle donation programs, timing is everything! We’ve done some digging to provide our charities with messaging, targeting data and tips, as well as a calendar of key dates to help them maximize donations this holiday season. Download the 2017 IAA Holiday Giving Guide.

In this issue of Charity Views, we take another look at our decades of data and have some new benchmarks for you to hit this holiday season. It’s never too early to start planning for the holiday giving season, after all. But as charities ramp up holiday marketing, we should also be watching out for signs of donor fatigue. Find our best tips, a note from National Sales Director Corey Kusaba and more by downloading the issue today.

How do you prepare for the unexpected? John Kett, IAA CEO and President, discusses the impact of hurricane season and how IAA’s CAT plan covers the unknown.

IAA Announces First Quarter 2018 Opening of New Seattle Branch

KAR Auction Services, Inc. has teamed up with Progressive in support of its fifth annual Keys to Progress® event.

Every catastrophe is different, and Hurricane Harvey was no exception. Weather events have many dynamic variables, requiring the reaction to be both flexible and proactive. IAA’s Catastrophe Response Team works in a continuous improvement cycle in order to provide services that are unparalleled in the industry. As a result, the company was equipped and ready to respond swiftly to Hurricane Harvey.

SkillsUSA Elects IAA’s Kett to National Board

Economic trends can change fast, and that's why we update you on the status of the automotive auction industry every six months. Read the 2017 Industry Report | Six-Month Update to see the full details on the movement of the U.S. dollar, scrap metal prices, used-car prices and more.

Millennials now constitute the largest generation in the U.S., and what they consider a high-quality customer experience can vary considerably from those of Baby Boomers. It’s a delicate balance for insurers who must properly serve both groups to help maintain and increase policyholder satisfaction and retention. From a claims perspective, it truly comes down to getting back to basics. Creating a smoother total loss settlement process goes a long way in boosting customer satisfaction, and in this issue of OnTrack, we examine the changing demographics of auto policyholders and shine some light on how insurance carriers can consistently deliver the experience any generation is looking for.

The specialty segment saw a lot of movement in Q2 2017. The equipment, boat and motorhome categories saw particularly steep growth, with all three posting double-digit yearly gains. Truck and trailer, unfortunately, didn’t fare as well. Check out the latest Specialty Quarterly Report to find the factors that influenced these results.

Donated vehicles experienced a shift toward lower quality in Q2 with an increase in average vehicle age and a decrease in average cash value. There was support however, from rising metal values and crushed auto-body prices. Read the Q2 Charity Quarterly Report to get the full details about this segment.

Despite a dip in both average mileage and average age, insurance vehicle prices managed to pull through and increase 0.6% from the last quarter. How did these vehicles perform year-over-year? Read the Q2 2017 report to fuel up on insight and get some context into the performance of this segment.

There was an inventory shift toward a larger mix of dealer inventory that influenced the consolidated average selling prices of remarketing vehicles. Make sure to check out the Q2 2017 report to get the full details about this shift and additional economic influencers.

In this Global Marketplace article, IAA Vice President of Global Business Development Dan Oscarson discusses the value of listening to and learning from our international buyer community in Mexico.

IAA Expands in Indiana, Kansas, Utah, Minnesota, Virginia, and Alabama

IAA Expands Over 500 Acres in Preparation for Severe Weather Season

When it comes to nonprofits, it’s all about the people. National Sales Director Corey Kusaba shares what the Net Promoter Score® means for nonprofits. Learn how to survey smarter when measuring the loyalty of your customers and also read about the benefits of outsourcing for charities. It’s all waiting for you in Volume 21 of Charity Views.

IAA Launches Active Inventory Management™ Solution

Innovation in the insurance sector is something to watch. John Kett, IAA CEO and President, shares his thoughts on the role of data in the industry.

There’s a new kind of donor out there. Learn why millennials do what they do and how you can best reach them. National Sales Director Corey Kusaba shares what makes the largest generation tick. Gain insight on communicating with millennials in the modern world of technology and learn about the motivations of different types of millennial consumers. It’s all waiting for you in Volume 20 of Charity Views.

IAA Announces November 2017 Opening of New Fort Worth Branch

IAA Announces Grand Opening of New Portland Area Branch

What innovations are disrupting the industries we serve? In this issue of OnTrack, we take a look at usage-based insurance models like Metromile that are shaking up the claims industry, while ride- and car-sharing services like Uber and ZipCar step up as new transportation options.

IAA Adds Over 40 Acres in Georgia

The value of donated vehicles saw a very welcome quarterly increase in Q1 2017, but rising vehicle age and mileage continue to affect this segment. What else influences the value of donated vehicles? Get the details in the Q1 2017 report.

Average vehicle age and mileage are among the outside factors that influence the value of insurance carrier vehicles at auction. Get the details about these figures and other economic indicators in the Q1 2017 report.

Four of the five specialty segments – including trucks, equipment, boats and motorhomes – showed strength during the first quarter of 2017. And while the trailer category was slightly disappointing, there were still a number of positives to take from that segment’s performance as well. Get a closer look at Q1 2017 results in the Specialty Quarterly Report.

Remarketing vehicles saw a dip in average age and mileage that contributed to a bump in average selling prices. Find more details about this segment and its economic indicators in Q1 2017 by reading the remarketing report.

Impact Auto Auctions Launches Mobile App for Improved Search and Bid

Vehicle donation is on the rise. Learn why Americans are warming up to the idea more and more each year. Hear from our National Sales Director, Corey Kusaba, on the latest in vehicle donation surveys and trends. Read tips and tricks on the factors influencing your potential donors. Discover the facts and figures of vehicle donation. All that and much more in Volume 19 of Charity Views.

Economic movement is more than numbers on a page. Through dynamic imagery and easily consumable content, IAA’s 2016 Industry Report is a comprehensive guide to how economic factors influence each other and ultimately the automotive auction industry.

IAA Launches Comprehensive Fast Search Tool

IAA keeps a close eye on economic events that impact the industry, and monetary policy is certainly included. IAA CEO and President John Kett discusses the Federal Reserve’s recent interest rate hike and how anticipation of that decision fuels changes that ripple through the automotive auction marketplace.

In our new Global Marketplace series, check out travel reflections from Dan Oscarson, IAA’s Vice President of Global Market Development. In this article, see how the team cultivates value through encouraging participation by Central American buyers in the most competitive bidding environment in the industry.

IAA Launches Newly Enhanced Vehicle Details Page

Take a look at IAA’s expanding presence around the world. From outlining the many benefits foreign buyers can realize by purchasing vehicles through IAA to the careful strategy IAA employs to continue nurturing relationships with foreign markets, extending the company’s global reach is one of the key priorities through this year and beyond.

Strength in the new and used car markets provided some headwinds for remarketing vehicles toward the end of 2016. Read our report to find out exactly what influenced remarketing vehicle prices the fourth quarter of 2016.

Market conditions are heading in the right direction, but the average age and mileage of donated vehicles headed in the opposite direction during the fourth quarter of 2016, presenting a significant challenge to the underlying value of these vehicles. Find the complete overview in the latest Charity Quarterly Report.

All five of the specialty segments IAA tracks – truck, trailer, equipment, boat and motorhome – posted year-over-year increases in the fourth quarter of 2016. From the value of the U.S. dollar to the fluctuating commodities markets, read this Specialty Quarterly Report to get the latest insight.

Where did average ACV of insurance carrier vehicles land in the last three months of 2016? Some of the factors included total miles driven, the commodities markets and average vehicle age. Read the latest Insurance Quarterly Report for those details and more.

IAA Extends North American Presence with Strategic Branch Expansions

In this Perspectives article, IAA CEO and President John Kett tackles the increase in total loss frequency. Examining the influencers and factors that affect the rising trend, Kett discusses the challenges insurance carriers face and the forward-thinking solutions that can be put into place.

IAA Names Tim O’Day Chief Operating Officer

Hear from our National Sales Director, Corey Kusaba, on the latest in email technology for the industry. Learn how smarter email communications can help your nonprofit shatter its goals this year with information on the mobile email experience, a step-by-step look at email strategy, and tips and tricks for writing better email content. Accelerate your charity’s fundraising with the help of IAA.

When disasters strike, like Hurricane Matthew did along the southeastern coast of the United States in September 2016, it can be a long, hard struggle to return to normalcy. It’s our goal to help speed up the process and assist wherever possible – not only for the benefit for our partners, but for the communities in need. Find out more about the IAA CAT Response Team's recovery efforts in this report.

August 2016 was a difficult time for many Louisiana residents as seemingly unrelenting heavy rainfall resulted in devastating flooding that damaged or destroyed thousands of homes and businesses and even more vehicles. This report details how the IAA CAT Response Team took action and aided in the recovery efforts before, during and after the storms.

It’s been a busy year for IAA. We’ve continued to innovate and expand, and we’re able to provide the tools and services insurers need throughout the entire claims lifecycle. President and CEO John Kett takes a look back at 2016 and discusses the path ahead in the coming year.

Learn how marketing partnerships can help your nonprofit achieve its goals for 2017. Look ahead with information about social analytics and rethinking your organization hierarchy. This issue also includes fundraising tips and tricks to take full advantage of the new year. Accelerate your charity’s fundraising with the help of IAA.

The price of palladium rose 19%, making it the best-performing precious metal for the third quarter of 2016. The U.S. dollar was also on the rise this quarter. Learn more about these changes in the vehicle donation market and other external factors in our latest Charity Report.

Inventory mix proved key in determining vehicle values within the Remarketing segment, as a slight lean toward good-condition rental vehicles led to an annual increase in the third quarter of 2016. Grab the report for all the details.

We track some unique vehicles in the Specialty segment, each with distinctive market influencers. IAA has the details on how economic conditions affected the performance of each specialty vehicle type in the third quarter of 2016.

Many economic influencers and a few surprises contributed to how insurance carrier vehicles performed at auction in the third quarter of 2016. With this report, IAA brings you all of the details about this unique market segment.

It seems like the holidays sneak up on us every year. But with proper planning, here’s how you can maximize your charity’s brand and make the most out of the giving season.

Carbon fiber is the talk of the automotive industry and could be poised to change the way vehicles are manufactured for many years to come. This Perspectives article discusses this wonder material, the opportunities it presents and the challenges that must still be overcome.

In light of record-breaking recall numbers in recent years – as well as a surge in new-vehicle sales – what impact do vehicle recalls have on the automotive marketplace? The latest issue of OnTrack examines this question and more.

Impact Auto Auctions Opens Canada’s Largest Auto Salvage Auction in Edmonton

Each year, insurance carriers shoulder billions of dollars in claims after catastrophic weather events. IAA’s John Kett discusses how to best manage vehicle recovery efforts during these events.

After a record-breaking 2015, new-vehicle sales kept pace into the first half of 2016. Favorable macroeconomic conditions as well as tightening supply across the metals commodities also affected the automotive auction marketplace. IAA discusses these dynamics in our latest report, and will continue to keep an eye on economic influencers, as 2016 comes to a close and we look to publish our full-year 2016 review.

Insurance Auto Auctions Announces Loss Advisor Tool for Advanced Total Loss Assessment

The average actual cash value of Insurance carrier vehicles continues its streak in the second quarter of 2016, posting increases of 2.6% quarterly and 2.2% annually. Average age and mileage also dropped, which indicates higher-quality vehicles.

Although there was some positive momentum in the scrap vehicle and metals markets during Q2, prices have still not recovered to their pre-2015 levels. With higher average mileage and vehicle age, there were strong headwinds to any immediate recovery for the donation market. These trends and others are further highlighted in the Q2 Quarterly Charity Report.

During the second quarter of 2016, the trailer and motorhome segments continue to moderate from the highs of 2015, while equipment sales stumbled due to uneasy economic conditions. However, boat and truck sales enjoyed a strong start to the summer, and market conditions seem to be heading in a favorable direction for the Specialty segments.

In the second quarter of 2016, a shift in inventory mix toward higher-quality vehicles helped boost the average selling price for the Remarketing Division. But even as market conditions headed in the right direction, abundant oversupply continued to damper the category.

This issue of Charity Views focuses on human connection and how to build it, whether it be through word-of-mouth conversations or optimizing your website. You might be surprised. The smallest of gestures can have a major impact on potential vehicle donors.

It can be challenging for insurers to handle the volume of claims in the wake of a weather catastrophe. In the spring of 2016, Texas was battered by not one, but three of those events. Using knowledge gleaned from prior experience, like Sandy in 2012, IAA was on the scene to assist our insurance partners with the recovery effort. The Catastrophe Event | Texas Storms report discusses our key takeaways, and the steps we take to ensure effective communication and coordination.

For the automotive industry, technology is much more than a buzzword. From the factories producing new vehicles to the buyers purchasing them at auction, the latest issue of OnTrack takes a look at the role technology plays in the automotive ecosystem.

What’s stronger than steel? IAA’s CEO and President John Kett examines the growing usage of advanced high-strength steel (AHSS) in vehicles. As a stronger, lighter alternative to traditional steel, it could shake up the world of automotive manufacturing.

Insurance Auto Auctions Increases Presence In Texas With Three Strategic Branch Expansions

Insurance Auto Auctions Increases Presence In Virginia

Insurance Auto Auctions Announces Express Notary Ability for Total Loss Settlements

The vehicle donation industry is making some serious noise in 2016. To help you get the most out of your vehicle donation program, the Charity Views team has identified some trends your organization should be taking advantage of.

While it looks like figures for some of the specialty segments are on the downswing, a closer look suggests that markets are simply stabilizing after the record highs of 2015. The boat and motorhome still posted annual gains, thanks to seasonality, an improved economy and continued demand for recreational vehicles.

There is good news for the donated vehicle industry. Although the beginning of 2016 proved challenging as diminishing vehicle quality pulled down average cash values, economic conditions seem to have turned a corner. Favorable exchange rates are applying upward pressure on values within the commodities market – these are the primary drivers of auction prices for donated vehicles.

For the automotive industry, 2016 started off with a bang. New-vehicle sales finished the first quarter higher than year-ago levels, which already has some analysts predicting another strong year. While this could add to oversupply issues over time, it didn’t negatively impact the current used-vehicle market, which experienced year-over-year and month-to-month price gains.

There was some cause for cautious optimism during the first quarter of 2016, as whole crushed auto-body prices increased 3.1% relative to the prior quarter. The average actual cash value of insurance vehicles increased year-over-year, despite a slight quarterly decline. The year-over-year increase is no surprise when you consider both average age and mileage also decreased annually, indicating higher-quality vehicles.

It’s no surprise that customer service expectations have changed over time, so how should insurance carriers approach it in a self-service world? IAA’s John Kett discusses the organization’s philosophy and technological prowess in providing industry-leading customer service solutions for carriers and their policyholders.

Remember midterms? Those days are behind most of us (and we couldn’t be happier), but the automotive manufacturers are about to face a Mid Term Evaluation of their own, and the results could shape the face of the industry for years to come.

Insurance Auto Auctions Announces Enhanced Appraisal Capability for IAA Inspection Services

Insurance Auto Auctions Announces Collaboration With New York State Department of Motor Vehicles

Insurance Auto Auctions Announces Grand Opening of a New Rochester Area Location

2015 was a record-breaking year for America’s automotive industry, with new-vehicle sales reaching 17.47 million units. This metric, along with positive news from the labor markets and strong consumer confidence, helped the U.S. economy recover from a somewhat slow start to the year. By December, GDP had posted moderate growth for the year. The U.S. dollar also benefited from the Federal Reserve’s decision to raise interest rates, capping an excellent year for the greenback. The outlook for 2016 is up and down, with forecasters calling for tepid economic growth but a labor market that should continue to improve.

When it comes to automobiles, it’s all about what you’re made of. Auto manufacturers are turning to lightweight materials in order to meet strict Corporate Average Fuel Economy (CAFE) standards, and aluminum appears to be the metal du jour. IAA’s John Kett provides his take on what this material could eventually mean for the automotive auction industry.

IAA Launches Technology Innovation for Title Procurement

2016 has kicked off with a bang. We have several initiatives in motion that will help our partners achieve long-term success, and the latest issue of OnTrack has all the details.

Insurance Auto Auctions Celebrates the Louisville North Branch Grand Opening

KAR Auction Services Launches Volunteer Program In Honor Of Leap Year

The theme of the year’s first issue of Charity Views is “new beginnings.” From brushing up on the fundamentals to mastering advanced marketing concepts, this issue will help get your vehicle donation program moving in 2016. This is the thirteenth volume of Charity Views published by IAA.

Insurance Auto Auctions Launches MyVehicleClaim.com

As 2016 kicks off, IAA’s John Kett provides an overview of the industry’s current state. 2015 was a challenging time for the automotive auction sector, with a strong U.S. dollar, upside down supply/demand fundamentals in the metals markets and slower-than-expected economic growth in China creating headwinds, but there’s plenty of reason to be optimistic for what 2016 has in store.

Insurance Auto Auctions Expands Presence in the Baltimore Area

Global Auction Buyers Appreciate IAA’s New Registration Site

Impact Auto Auctions Acquires Sudbury Auto Auction Ltd.

Insurance Auto Auctions Launches Total Loss Solutions

IAA Announces Leadership Addition

Insurance Auto Auctions Increases Presence In Austin

IAA Launches Buyer App For Apple Watch

KAR Auction Services Announces Expansion into United Kingdom

IAA Launches New Interchange Part Number Search Capability

Insurance Auto Auctions Opens Shady Spring Location

Insurance Auto Auctions Opens Chicago North Location

IAA Launches Mobile Vehicle Assignment for Android

Insurance Auto Auctions Expands Ohio Branches

Insurance Auto Auctions Adds to Presence in the Northeast

KAR Auction Services Receives 2015 Digital Edge 25 Award

The discussion of Sandy is usually framed in terms of sheer volume and overall impact. But what did it take to address those numbers? The Catastrophe Event | Sandy Report gets under the data and talks about the strategy, recovery and on-the-ground performance behind the effort.